DELIVERY POLICY:
Bazaarsarabela.com send orders to door to door in Bangladesh. At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.
If you are not at home to receive your purchased order, please log in to your account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after a few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.
We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.
We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.
We strive to deliver your purchased products in the shortest time possible. All orders are processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carrier, Saturday – Friday, excluding public holidays.
DELIVERY LEAD TIME
Confirmed orders will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 12 noon, Saturday – Friday, excluding public holidays.
Orders placed on Friday after 12 noon and over the weekend will be processed on the following Saturday, excluding public holidays.
Delivery lead times are as follows:
Delivery to rural or remote areas may take an additional 2 – 3 working days.
*For smooth delivery, please place your order 2 weeks in advance to avoid unforeseen delays during festive periods such as Eid, Chinese New Year, Puja, etc.
Shipping & Delivery during COD/Pre-payment
While we strive to fulfil our delivery to you in the shortest amount of time, please allow some delay during these times as we have to work under new rulings set by the government and local council with stringent preventive measures for the safety of our staffs and workplace.
SALE / PROMOTIONAL PERIODS
During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.
SHIPPING CHARGES
Bazaarsarabela.com charges a standard shipping & handling fee of BDT 120.00 (Outside Dhaka) and BDT 60.00 (Inside Dhaka) with every transaction. * Subject to change by the management.
STRICTLY NO REFUNDS for any shipping & handling charges.
There may be promotional offerings for free delivery from time to time so please check in often.
INTERNATIONAL SHIPPING
DELIVERY LEAD TIME
Confirmed orders will be shipped out from our warehouse within 1-3 business day(s) if they are placed before 12 noon, saturday – Friday, excluding public holidays.
Orders placed on Friday after 12 noon and over the weekend will be processed on the following saturday (excluding public holidays).
Delivery lead times are within 5 – 7 working days for your order to arrive (does not include custom clearance).
bazaarsarabela.com is not responsible for unforeseen delays due to uncontrollable events or courier errors or delay in customs clearance.
SALE / PROMOTIONAL PERIODS
During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.
*For smooth delivery, please place your order 2 weeks in advance to avoid unforeseen delays during festive periods such as Eid, Chinese New Year, Puja, etc.
SHIPPING CHARGES
All transactions are transacted in the local currency of BDT Bangladesh.
Bazaarsarabela.com charges a standard shipping & handling fee of BDT120.00 with every transaction for delivery to Outside Dhaka. *Subject to change by the management.
Free shipping on orders above BDT 5000 to Dhaka addresses. *Promotional offer subject to change by the management.
Orders shipping to internationally might incur duties and taxes. Please consult our local customs office for more details about our country’s duties and taxes. Customer is responsible for arrangement on custom clearance, import taxes or any other additional charges incurred.
Bazaarsarabela.com is not responsible for any import taxes, duties, brokerages fees or any other fees which may be incurred on your international order shipment for clearance into our country.
STRICTLY NO REFUNDS for any shipping & handling charges.
The forex currency rate is calculated by the payment gateway.
FREE Shipping on Orders Above BDT5000
HOW TO TRACK YOUR ORDER
Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can visit the carrier website and enter your tracking number in the tracking widget to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.
If there is a delay, it will be indicated on the carrier’s website. In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact our customer service email to support@bazaarsarabela.com for further assistance.
